1. Which operating systems are supported for use with a USBDrive?
   Supported operating systems include Windows 98SE (drivers provided), ME, 2000, XP (Pro and Home edition), Mac OS 9.2 and above, and also Linux 2.4.17 and above.

2. What type of files can be stored on a USBDrive?
   The USBDrive behaves like any other hard drive, thus supports storage of all types files provided the operating system is compatible.

3. Can the USBDrive be used directly with a digital camera or a Windows CE device?
   The USBDriveSD is a able to read any SD card used with most digital cameras today, thus allowing it to perform as a SD card reader in addition to its file storage capability. Digital cameras however do not have an operating system allowing them to access the standard USBDrive directly.

4. Does a USBDrive contain any moving parts inside?
   No, all USBDrives are solid-state memory devices which makes them very versatile and compact.

5. What is major difference(s) between a standard USBDrive and the USBDrive Pro?
   In addition to all the storage features of a standard USBDrive, the USBDrive Pro includes USB-Lock, USB-SecureZip, USB-Mail, and USB-Backup software.

6. Can I play and listen to my music files directly from a USBDrive?
   Yes this feature is available on the MelodiStik, which is a USBDrive with a built-in MP3 player and a voice recorder.

7. Are there any precautions I should take in using the USBDrive?
   Yes. Treat the USBDrive as you would any electronic device (cell phone, laptop, etc.). Keep the USBDrive out of humidity, heavy physical shock, heavy electronic shock etc.

8. What is the number of erase/write cycles of the USBDrive?
   1,000,000 (one million) cycles.

9. I need to return the USBDrive I purchased.
   Please go to http://www.jmtek.com/support and create a support ticket. If you are a new user, register yourself or you may login and then create a support ticket. Please also read about the JMTek Return and Warranty Policy.

10. Can I use my USBDrive with USB hubs?
    Yes, the USBDrive functions normally with USB hubs.

11. Can I use my USBDrive with Win CE or Palm OS?
    Currently, the USBDrive can only work on a computer that has USB 1.1 or USB 2.0 support.

12. Can I use my USBDrive with Windows NT 4.0?
    Windows NT 4.0 is not supported by the USBDrive.

13. Which comes first: installing the driver file for Win98SE or connecting the USBDrive to the USB port?
    Since the USBDrive is a true plug-and-play storage device, you will not need to install any drivers in order to use the device. Just plug the USBDrive into any USB port and go. When using Windows 98SE, It is necessary to install the driver file first before connecting your USBDrive to the USB port.

14. My USBDrive is write protected. What should I do?
    Locate the small write protection switch on the backend of the USBDrive and position it to the unlock or write selection.

15. Can airport security machines damage the data stored on a USBDrive?
    No, since the amount of x-ray exposure is very limited, the data will not be affected.

16. What is an RMA number and how do I get one?
    RMA is an abbreviation for Return Merchandise Authorization. This is required in order to repair or replace a unit under warranty. To receive an RMA please contact a support representative by opening a support ticket.

17. Can I call a phone number to receive technical support?
    To receive prompt technical help with your USBDrive products please open a support ticket by clicking on the following link: http://www.jmtek.com/support.

18. Can I format the USBDrive using the Windows standard format?
    In most cases we encourage our customers NOT to format the USBDrive using Windows standard format because Windows format will apply a different file allocation table than the one we currently use with our USBDrive.

19. Can I reformat my USBDrive to NTFS, instead of the FAT file system?
    It is recommended to format the drive using the FAT file system. Formatting using any other file system may make it not compatible with all operating system.

20. How do I eject the USB Device?
    Close all the files accessed from the USB Device. Click the green icon on the system tray. Click on "Stop USB Mass Storage Device" A window would appear "The USB Mass Storage Device device can now be safely removed from the system." Click "OK" and then unplug the USB Device.
    Note: The green icon do not appear on Windows 98SE Operating System. Just make sure no files are open and then remove the USB Device.

21. I get a message the device cannot be stopped because a program is still accessing it?
    That's usually the case if a DLL or service/thread is using the drive resources and not yet finished with it. Some times the kernel will not release the device unless you kill the service that's using the resources of the drive. E.g., copying and pasting files to USBDrive then closing the folder/drive window (behind the scene the files have not been completely copied or released from the File Paging/Swapping service) therefore you would have to hit Ctrl-Alt-Delete and kill the rundll32 or explorer.exe or Winword.exe if you just save a word document and got out.

22. I get the message "The disk drive is not formated." what should I do?
    In certain cases the drive may have got corrupted due to improper storing of files and is no longer recognized by the computer. Please reformat the drive using format utility available on the CD or you may download it from our website at http://www.jmtek.com/support.
    Note: Formatting the drive will erase all the data on the drive.

23. My system recognizes the USBDrive, but when I look in My Computer I can't find it on a logical drive?
    Please check if you are connected to a network drive, and if so disconnect some of the network drives starting from lower letters like E, F or G and then plug the USBDrive. Once the USBDrive has been detected you may reconnect the network drives.

24. My system recognizes the USBDrive, but when I look in My Computer I can't find it on a logical drive?
    Check if your Firewall or other security devices are on. Sometimes the firewall may restrict the drives to be visible in your "My Computer". You can also set the settings of the firewall to allow access to USB devices.

25. My USBDrive feels warm, should I be concerned?
    USB 2.0 high speed USBDrives do run significantly hotter than their 1.1 counterparts, this is normal operating temperature for these devices. Reading or writing data to the device will not affect the operating temperature or the operation of the drive.

26. I get the error message "USB Low Power Notice".
    The error message results because USBDrives needs more power than is available.
    To correct the problem you can:
    Plug the device into an electrical outlet if it has a power cord.
    Unplug the device and plug it into another USB port on your computer or other device that is plugged into a power cord.

27. I do not get any email response to my questions or email request.".
    If you are using any antispam or spamguard software, you may not receive any response as the emails may have been blocked by the antispam software. Please configure your system to receive emails from our domains usbdrive.com and jmtek.com

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JMTek Partners and Resellers.

How can I become a reseller for JMTek?
Click here to fill out our online partners form to become a reseller.

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Contacting JMTek.

Who do I contact for questions or comments?
We value your comments, concerns, and suggestions. Please email your thoughts to us at info@usbdrive.com or call us at 425-251-9400. For a complete list of contacts at JMTek, please go to http://www.jmtek.com/contact.html.

How can I contact JMTek regarding troubleshooting the USBDrive that I have purchased?
Please go to http://www.jmtek.com/support to fill out our online support form.ÊYou will have to register and login to create a ticket. The more specific you are about your issue, the better JMTek can service your inquiry.

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