Customer Service
Who do I call with questions?
JMTek customer service is available Monday through Friday
7:30am to 4:30pm PST Toll Free 1-866-438-5655.
Need to know when your order(s) shipped? Please go to
http://www.jmtekstore.com/orders
Need technical support? Please go to
http://support.jmtek.com/
Store
Policies and Security Information:
Phone Orders
To place a phone order, call 1-866-438-5655. You may place your order
using a credit card (Visa, MasterCard, or American Express). Operating Hours:
7am – 3:00pm (PST)
Billing Information
All items will be billed in United States currency. JMTek accepts VISA, MasterCard,
and American Express.
JMTek is not responsible for any import taxes, duties or custom brokerage fees,
when shipping outside of the United States.
Shipping Information
Orders received will be shipped the following business day, excluding
holidays.
Please note: Orders placed on Friday for overnight delivery will not be delivered
until the following business day.
Return Policy
Products subject to return policy:
- USBDrive™ product family
- MelodiStik™ product family
- OnlyDisk™ product family
- CROSSBOX™
Products not referenced above and/or on clearance sale will only carry FINAL SALE offer. Returns or refunds are not available on such products.
To return items purchased from JMTek, you must email storesales@jmtek.com within fourteen 14 days from the invoice date (same as ship date) for a Return Merchandize Authorization (RMA) number.
No refunds or exchanges are allowed after 14 days. All returns must be accompanied by the original receipt, invoice or packing slip. No refunds on Open Box Specials.
RMA numbers are valid for seven 7 days from date of issuance. Returns should be shipped to the address given by the Customer Service Support along with the RMA number. The RMA number must appear on your return packing label. Please do not write on the outside of the box. Returns will not be accepted without an RMA.
Refund and Warranty Requirements
- To receive a refund or credit, your purchase must be returned
with shipping and insurance pre-paid in "as new" condition, in
original box and packaging, and manuals and accessories. Any variance
from these conditions could result in delay or forfeiture of your
refund.
- An open box fee equal to 15% of the purchase price will be
charged on any opened item, unless the item is defective. The
15% open box fee will be assessed at the time of refund exchange.
- Shipping and insurance charges are not refunded.
- Refunds on purchases made with a credit card will only be credited
to the same card.
- Refunds or credits are issued after receipt and inspection
of returned goods.
- No returns, refunds or exchange on batteries and USB Cables.
- Our products have a 90 day limited warranty. Replacements
will apply on defective items within 90 days.
If you have questions, comments or concerns about JMTek's Return Policy, please call Customer Service Support at 1-866-438-5655 (7am - 3pm PST).
Security Information
To protect the loss, misuse and alteration of the information under our control,
we have put in place appropriate physical, electronic, and managerial procedures
to safeguard and secure the information we collect online.
Privacy Policy
JMTek LLC. will not use your data for any purpose other than to provide you
with the right product ... at the right time ... and the right price. This may
include providing our manufacturing partners with your sales history - but only
on the specific products which those manufacturers market and sell through us.
Your specific transaction information will not be supplied or sold to any other
parties. But aggregate customer data may be shared with third parties from time
to time to monitor industry trends.
Terms of Use
JMTekStore.com and its logos are registered trademarks of JMTek LLC. All trademarks, logos, images, service marks and
other materials used in this website are the property of JMTek LLC. or other
entities. Visitors are not permitted to use these marks without the prior consent
of JMTek LLC.
Disclaimer
NOTICES REGARDING SOFTWARE, DOCUMENTS AND SERVICES AVAILABLE ON THIS WEBSITE:
IN NO EVENT SHALL JMTEK AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS
OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER
TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE
OF SOFTWARE, DOCUMENTS, PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR INFORMATION
AVAILABLE FROM THE SERVICES.
